Shop Policies

Sales Tax

Fellow residents of Massachusetts will be charged sales tax. Note: I have two studio a sales a year at my home studio if you're regionally located. Sign up for my newletter to receive dates and details.

Gifts

If your purchase is a gift, I am more than happy to ship directly to the recipient, put "c/o [Your Name]" on the shipping label, include a note that it is from you and/or any message you would like to convey, plus include care and process info and my latest postcard. No invoice or receipt will be included. I do not gift wrap.

Shipping

After a purchase is made, I will send you an email to confirm the correct ship-to address, and let you know the expected ship date of your purchase. Items usually ship within 3-5 days from my studio here in Massachusetts via USPS, FedEx or UPS Ground.

Please make sure that your purchase is going to a secure location. I am not responsible for lost or stolen packages.

U.S. Domestic
Shipping costs primarily cover the cost of postage, but also include the cost of packaging materials and packing time. Ceramics needs to be packed well and requires sturdy and durable materials. I use both new as well as recycled and recyclable, clean materials to keep costs down and be eco friendly when I can.

Below is my current minimum pricing for pack/ship within the U.S. If your order costs less to pack & ship, I reimburse overages. 

Canada
Pack/ship a cup to any of the Canadian Provinces is currently $20. 

International
I haven't listed prices for shipping internationally b/c it can be expensive, but am happy to offer an estimate and ship anything you'd like. Cups can be shipped abroad through USPS First Class International starting at $28 USD, and can take 7-14 business days in transit. Please note that international orders can be charged import tax, for which the buyer is responsible.

Contact me with any questions or concerns.

Refunds & Exchanges

I must be notified immediately regarding work damaged in shipping, so that it may be reported to the shipper. (Not wanting to jinx myself, this has never happened in over twenty years of shipping.) Please email me images of the damaged piece, and keep all packing materials.

I would like you to be happy with your purchase. If for some reason you are not satisfied please email me within five days of receipt. The buyer is responsible for prompt, safe return of work and return shipping costs to receive a refund. A refund does not include shipping expenses.

Requests and sale/ discontinued items cannot be returned for refund.

Conditions of Use

When you purchase anything from Kristen Kieffer/ Kieffer Ceramics, you agree to hold Kristen Kieffer harmless from any loss, damage, or injury due to any products purchased from her. Our maximum liability to you is the amount you paid for the item(s) purchased. All items offered on this site are provided "as is" and without warranties of any kind, whether express or implied. Note: I reserve the right to update these policies at any time.

Please read my Care Information prior to purchase. I cannot replace ware damaged from use.

Privacy Policy

Customer privacy is important to me. Your information will never be shared, and is used solely for Kieffer Ceramics information and contact.