Shop Policies

Sales Tax
Fellow residents of Massachusetts will be charged sales tax. Note: I have two studio sales a year at my home studio if you're regionally located. Sign up for my newletter to receive dates and details.

Pottery & Tools

Gifts
If your purchase is a gift, I am more than happy to ship directly to the recipient and include a note that it is from you and/or any message you would like to convey, plus include 'about' & 'care info' and my latest postcard. No invoice or receipt will be included. I do not gift wrap.

Shipping, Overages, & Packing

Shipping costs primarily cover the cost of postage, but also include the cost of packaging materials and time. If your order costs less to pack & ship, I reimburse overages over $3. 

After a purchase is made, I will send you an email to confirm the ship-to address, and let you know the expected ship date of your purchase. It is the buyer's responsibility to make sure the address is correct, and that the purchase is going to a secure location. I am not responsible for lost or stolen packages.

Items usually ship within 2-4 days from my studio here in Massachusetts via USPS for small items, and UPS or FedEx Ground for larger items & multiples.

"Pick up" is a checkout option if you are local and would like to pick up your purchases curbside in my studio driveway to avoid pack/ship charges.

International
Contact me if you live in a country that I haven't enabled checkout. I'm happy to offer an estimate for shipping prior. In countries outside of North America, shipping will be listed as 'free' at checkout, so I will send a second invoice for the exact charges of your purchase. Please note that international orders can be charged import tax, for which the buyer is responsible.

Contact me with any questions, concerns, or checkout problems.

Refunds & Exchanges

'Requests', Tools, and Discounted items are not eligible for refund.

I must be notified immediately regarding work damaged in shipping, so that it may be reported to the shipper. (This has happened once in twenty five years of shipping.) Please email me images of the damaged piece, all the packaging, and keep all packing materials.

I would like you to be happy with your pottery purchase. If for some reason you are not satisfied please email me within five days of receipt. The buyer is responsible for prompt, safe return of work and return shipping costs to receive a refund for the price of the item only. Postage is not refunded. 

Please read my Care Information prior to purchase. I cannot replace ware damaged from use.

Color & Dimensions
The item pictured is the exact pot available for purchase. I do my best to take photos portraying the actual color and quality of each item, as well as list the approximate dimensions (within ¼ - ½”). Please take the time to read the dimensions before purchasing, and drop me an email if you still have questions. Note, computer screens can alter the actual colors.

Each item is top quality, unique, and individually handmade by me from an organic material, so sizes will vary slightly, and sometimes there are tiny iron beauty marks and/or pinholes in the clay or glaze. 

Workshops

Live & Recorded Virtual Workshops
After purchasing any of my live workshops or recordings, you will receive an email with the necessary links promptly, usually within 1-12 hours. If you do not receive an email from me within 48 hrs, there may be an issue with the email address entered at checkout or something got lost in the digital ether. Email me and add KiefferCeramics@gmail.com to your safe sender address book for any issues. Do not contact me on social media about your workshop purchase or problems.

Prior to live workshops, I send an email with the Zoom link promptly after purchase, and again within 24 hours of the actual live demo. An email with the recording link is sent 2-4 days after the live demo.

Live & recorded virtual workshops and DVDs are not eligible for refund.

Terms & Privacy

Conditions of Use
When you purchase anything from Kristen Kieffer/ Kieffer Ceramics, you agree to hold Kristen Kieffer harmless from any loss, damage, or injury due to any products purchased from her. Our maximum liability to you is the amount you paid for the item(s) purchased. All items offered on this site are provided "as is" and without warranties of any kind, whether express or implied. Note: I reserve the right to update these policies at any time.

Privacy Policy
Customer privacy is important to me. Your information will never be shared, and is used solely for Kieffer Ceramics information and contact.